Terms and Conditions
Last Updated: January 2025
1. Company Information
DubaiTicketDeals is operated by SOAR Consultancy FZ-LLC, a company registered and licensed in the United Arab Emirates.
Legal Entity: SOAR Consultancy FZ-LLC
Trading Name: DubaiTicketDeals
Jurisdiction: United Arab Emirates
Website: www.dubaiticketdeals.com
Email: support@dubaiticketdeals.com
2. Acceptance of Terms
By accessing and using DubaiTicketDeals website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
3. Booking and Payment
3.1 Booking Process
- All bookings are subject to availability and confirmation by the tour operator
- Prices are displayed in AED (United Arab Emirates Dirham) and include applicable taxes unless stated otherwise
- You must provide accurate and complete information when making a booking
- A booking is confirmed only when you receive a confirmation email from us
3.2 Payment Processing
- Payment must be made in full at the time of booking
- We accept major credit cards, debit cards, and other payment methods as displayed at checkout
- A payment processing fee of 3.5% + AED 2.00 is added to all transactions
- All payments are processed securely through Stripe payment gateway
3.3 Ticket Delivery
All tickets and vouchers are sent via email within 24 hours of successful payment confirmation.
4. Cancellations and Refunds
4.1 Cancellation Policy
- Cancellation policies vary by tour operator and are specified on each tour page
- Most tours allow free cancellation up to 24-48 hours before the scheduled activity
- To cancel a booking, contact us at support@dubaiticketdeals.com with your booking reference
- Late cancellations or no-shows may result in full charges
4.2 Refund Policy
IMPORTANT: Payment processing fees (3.5% + AED 2.00) are non-refundable in all cases.
- Eligible refunds will be processed within 5-7 business days of cancellation approval
- Refunds will be credited to the original payment method used for booking
- Refund amounts exclude the payment processing fee charged at the time of booking
- Bank processing times may vary and are outside our control
4.3 Modifications
- Booking modifications are subject to availability and tour operator approval
- Changes must be requested at least 24-48 hours before the scheduled activity
- Additional charges may apply for modifications depending on the tour operator's policy
5. Discount Codes and Promotions
- Discount codes are subject to terms and conditions specific to each promotion
- Only one discount code can be used per booking unless explicitly stated
- Discount codes cannot be combined with other offers or promotions
- We reserve the right to cancel or modify promotions at any time
- Fraudulent use of discount codes may result in booking cancellation without refund
6. Customer Responsibilities
- You must arrive at the tour location on time as specified in your booking confirmation
- You are responsible for checking visa requirements and ensuring valid travel documents
- You must comply with all health and safety requirements specified by tour operators
- Children must be accompanied by an adult unless otherwise stated
- You must inform us of any medical conditions or special requirements at the time of booking
7. Liability and Insurance
- SOAR Consultancy FZ-LLC acts as an intermediary between customers and tour operators
- Tour operators are responsible for the delivery and quality of services
- We are not liable for injuries, losses, or damages during tours and activities
- We strongly recommend purchasing comprehensive travel insurance
- Our liability is limited to the total amount paid for the booking
8. Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, civil unrest, government actions, or other force majeure events.
9. Intellectual Property
- All content on DubaiTicketDeals website is owned by SOAR Consultancy FZ-LLC or licensed to us
- You may not reproduce, distribute, or create derivative works without our written permission
- Tour descriptions and images are provided by tour operators and remain their property
10. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with UAE data protection laws.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the UAE.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
13. Contact Information
For questions about these Terms and Conditions, please contact us:
Company: SOAR Consultancy FZ-LLC
Email: support@dubaiticketdeals.com
Website: www.dubaiticketdeals.com